Contact Duel for editorial and support information
Start playingIf you have a question about the information published on this site, the quickest way to reach us is through the Duel editorial team. We handle questions about our reviews, explanations of gambling features and any correction or clarification readers may need. Our inbox is [email protected], and we aim to respond within 48 hours.
Before you write to us
Please include the page or topic that prompted your message, along with any relevant details that will help us understand the point. We can explain how we have interpreted Duel’s games, sportsbook features, leaderboards and responsible gambling tools. We can also pass general feedback about our editorial coverage to the relevant team.
We cannot access individual player accounts, and we are not able to change a balance, approve a document, reset a password or investigate a particular transaction. Those requests need to go directly to the operator through its own support channels on its platform.
Questions about your Duel account
Account questions are outside our role as an information portal. That includes registration, deposits, withdrawals, promotional eligibility, technical issues and anything concerning a particular wager or bet. The operator’s own customer support team handles those matters directly.
When you contact the operator, keep copies of relevant emails, transaction references and screenshots. If your question concerns a sports bet, include the market, selection and event reference where possible. For a game-related issue, the game name and the time of the session can help the support team investigate it.
Why this distinction matters
We are an independent editorial service, so we describe the operator and explain its features without managing accounts or acting on a player’s behalf. This separation keeps our information pages independent and gives account holders a direct route to the service that can act on a specific request.
Our work is intended to help readers understand what Duel offers and what deserves a closer look before they decide whether the platform suits them. We do not give personal betting advice, predict results or promise returns.
Help with gambling concerns
If gambling has become difficult to control, support is available in the UK through GamCare. The National Gambling Helpline is 0808 8020 133 and is free and available 24/7. You can also use BeGambleAware for information and support.
Duel provides a minimum six-month self-exclusion option and a seven-day cooling-off period. Its platform also directs customers towards Gamblers Anonymous, Gambling Therapy and GamCare for additional support. Access is restricted to people aged 18+, and anyone sharing a device with a minor should consider using parental-control software.
This contact page is for information and editorial purposes only. We are not a casino operator, bookmaker or organiser of gambling. Access to this content is limited to visitors aged 18 and over (18+). Free, confidential help with gambling is available through BeGambleAware.org.